Privacy Policy

Introduction

At Dovetec Enterprises ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, make purchases in our store, or otherwise interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website, use our services, or provide us with your personal information.

Information We Collect

We may collect the following types of information:

Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:

• Name, email address, phone number, and billing/shipping address
• Payment information (credit card details, M-Pesa number)
• Account login credentials
• Purchase history and preferences
• Communications with our customer service team

Non-Personal Information

We may also collect non-personal information that does not directly identify you, including:

• Browser type and version
• Operating system
• IP address
• Device information
• Usage data (pages visited, time spent on site, etc.)
• Cookies and similar technologies

How We Collect Information

We collect information through various methods, including:

• Direct Interactions: When you create an account, make a purchase, sign up for our newsletter, participate in surveys, or contact our customer service.
• Automated Technologies: When you visit our website or use our mobile app, we may use cookies, web beacons, and similar technologies to collect information about your browsing activities.
• Third Parties: We may receive information about you from third parties such as business partners, service providers, and marketing agencies.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Creating and managing your account
• Providing customer support
• Sending transactional emails (order confirmations, delivery updates)
• Sending marketing communications (if you've opted in)
• Improving our website, products, and services
• Conducting research and analysis
• Preventing fraud and enhancing security
• Complying with legal obligations

Disclosure of Your Information

We may share your information with the following parties:

• Service Providers: Companies that help us operate our business, such as payment processors, delivery services, and IT service providers.
• Business Partners: Trusted third parties who help us provide products and services to you.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use industry-standard encryption technologies when transferring and receiving sensitive data. All payment transactions are processed through secure payment gateways that comply with PCI DSS standards.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent at any time
• Objecting to processing of your personal information
• Requesting restriction of processing your personal information
• Requesting transfer of your personal information
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use some features of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.